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3M: 01344 858020
Acer: 08717 601 000
BenQ: 020 7216 0039
Epson: 08701 637 766
Hitachi: 01628 585 000
InFocus: 0080004 636 287
Mitsubishi: 08706 065 008
NEC: 01952 237 004
Optoma: 01923 691 800
Sahara: 020 8319 7777
Samsung: 08707 267 864
Sanyo: 01923 246 363
Sharp: 08707 380 000
Toshiba: 08704 424 424 / 08450 724 999
Vivitek: 0871 984 3225
ViewSonic: 020 7921 2200
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Promethean Products: 01254 676 921
SMART Products: 08450 727 999
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AverVision: 08712 306 490 Lumens Samsung
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Promethean: 01254 676 921
Turning Point: 0845 371 8510
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Go Projectors: 020 8902 5802
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Warranties vary between different products. By law, your warranty covers you for 12 months on any product that you purchase on a return to base basis, provided the product in question has not been misused or mishandled in any way.
In addition, manufacturers of the products often offer additional warranties, which override the standard return to base warranty.
In general, such warranties fall under the following categories:
- Return to Manufacturer - This allows you to return any faulty product to the manufacturer direct. Very often, this expedites the repair as it bypasses the process of the product having to be returned to us and by us to the manufacturer.
- On Site Maintenance - This type of warranty means that the manufacturer will arrange for an engineer to come to your premises and carry out any repairs.
- On Site Swapout - This type of warranty means that the manufacturer will swap your faulty product for a working product that is of a similar age and condition.
- On Site Loan Swapout - This warranty means that the manufacturer will arrange for your faulty unit to be returned to them for repair, and in the meantime, will temporarily loan you a replacement product to use until your own product is repaired and returned to you.
Specific Warranties
Projectors
For all new projectors, the warranty is provided by the manufacturer of the projector. All new projectors we sell come with at least one year's warranty, as standard. If you're buying an ex-demo or ex-hire projector the warranty will vary according to how old the projector is.
Most warranties relate to the product (the "hardware"), and its electronics. Digital projector lamps come with a 3 month return to manufacturer warranty as standard.
However, for educational establishments, some projector models now come with extended lamp warranties and/or a de-install/re-install service. Please see product detail or call for details.
Smart Boards
All SMART Board 600 Series interactive whiteboards are supplied as standard with a three year return-to-base warranty cover. This cover can be extended upon product registration, as follows:
Education sales: Front projection SMART Board 600 Series interactive whiteboards can be upgraded to a three year on-site warranty, with a further two years return-to-base warranty following registration at www.activatemywarranty.co.uk within 90 days of purchase. This will extend the warranty cover to five years in total.
Non-Education sales: Front projection SMART Board 600 Series interactive whiteboards are supplied with a three year return-to-base warranty. A further two years return-to-base warranty can be obtained by registering at www.smarttech.com/support within 90 days of purchase. This will extend the warranty cover
to five years in total.
Promethean Whiteboards
Standard: 3 years return to
base warranty (Activboard 164 (100 Series) comes with 1 year RTB as
standard)
FOC
upgrade: 4th and 5th year return to base upon
registration. (Activboard 164 (100
Series) can be upgraded to 2nd and 3rd year return to base
upon registration).
Chargaeble
upgrade: onsite warranty - £25+VAT per annum per board
((Activboard 164 (100
Series) can be upgraded to onsite warranty as 300 series but for no more than
3 years altogether).
- All in one system warranty
is subject to installation by an accredited installer.
- Projectors in all in one systems
come with 3 years advance replacement FOC at present (DSS - lamp needs to be kept from
original) The lamp
has a 3000 hours / 3
yr warranty.
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