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Projectors | Interactive Whiteboards | Visualisers | Voting Systems | Other Products |

How Warranties Work


 
 

 
     
 

Projectors

3M: 01344 858020

Acer: 08717 601 000

BenQ: 020 7216 0039

Epson: 08701 637 766

Hitachi: 01628 585 000

InFocus: 0080004 636 287

Mitsubishi: 08706 065 008

NEC: 01952 237 004

Optoma: 01923 691 800

Sahara: 020 8319 7777

Samsung: 08707 267 864

Sanyo: 01923 246 363

Sharp: 08707 380 000

Toshiba: 08704 424 424 / 08450 724 999

Vivitek: 0871 984 3225

ViewSonic: 020 7921 2200

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Interactive Whiteboards

Promethean Products: 01254 676 921

SMART Products: 08450 727 999

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Visualisers

AverVision: 08712 306 490 

Lumens

Samsung

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Voting Systems

Promethean: 01254 676 921

Turning Point: 0845 371 8510

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Other Products

Go Projectors: 020 8902 5802

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How Warranties Work

Warranties vary between different products. By law, your warranty covers you for 12 months on any product that you purchase on a return to base basis, provided the product in question has not been misused or mishandled in any way. In addition, manufacturers of the products often offer additional warranties, which override the standard return to base warranty. In general, such warranties fall under the following categories:

  • Return to Manufacturer - This allows you to return any faulty product to the manufacturer direct. Very often, this expedites the repair as it bypasses the process of the product having to be returned to us and by us to the manufacturer.
  • On Site Maintenance - This type of warranty means that the manufacturer will arrange for an engineer to come to your premises and carry out any repairs.
  • On Site Swapout - This type of warranty means that the manufacturer will swap your faulty product for a working product that is of a similar age and condition.
  • On Site Loan Swapout - This warranty means that the manufacturer will arrange for your faulty unit to be returned to them for repair, and in the meantime, will temporarily loan you a replacement product to use until your own product is repaired and returned to you.

Specific Warranties

Projectors

For all new projectors, the warranty is provided by the manufacturer of the projector. All new projectors we sell come with at least one year's warranty, as standard. If you're buying an ex-demo or ex-hire projector the warranty will vary according to how old the projector is. Most warranties relate to the product (the "hardware"), and its electronics. Digital projector lamps come with a 3 month return to manufacturer warranty as standard. However, for educational establishments, some projector models now come with extended lamp warranties and/or a de-install/re-install service. Please see product detail or call for details.


Smart Boards
All SMART Board 600 Series interactive whiteboards are supplied as standard with a three year return-to-base warranty cover. This cover can be extended upon product registration, as follows:

Education sales: Front projection SMART Board 600 Series interactive whiteboards can be upgraded to a three year on-site warranty, with a further two years return-to-base warranty following registration at www.activatemywarranty.co.uk within 90 days of purchase. This will extend the warranty cover to five years in total.

Non-Education sales: Front projection SMART Board 600 Series interactive whiteboards are supplied with a three year return-to-base warranty. A further two years return-to-base warranty can be obtained by registering at www.smarttech.com/support within 90 days of purchase. This will extend the warranty cover to five years in total.


Promethean Whiteboards
Standard:  3 years return to base warranty        (Activboard 164 (100 Series) comes with 1 year RTB as standard)

FOC upgrade: 4th and 5th year return to base upon registration.    (Activboard 164 (100 Series)  can be upgraded to 2nd and 3rd year return to base upon registration).

Chargaeble upgrade: onsite warranty - £25+VAT per annum per board   ((Activboard 164 (100 Series) can be upgraded to onsite warranty as 300 series but for no more than 3 years altogether).

- All in one system warranty is subject to installation by an accredited installer.

- Projectors in all in one systems come with 3 years advance replacement FOC at present (DSS - lamp needs to be kept from original) The lamp has a 3000 hours / 3 yr  warranty.



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